Rachel Jewelers, located at 412 Kearny Ave, Kearny, NJ 07032, operates primarily in Hudson County. This jeweler is renowned for its engaging customer service and skillful craftsmanship, especially in the realm of engagement ring creation. With a solid rating of 4.4 from 28 Google reviews, the responses highlight a mixture of positive and negative experiences from customers.

Positive reviews frequently mention the reasonable pricing and exceptional customer service provided by the staff. Many customers appreciate the friendly demeanor of the jeweler, noting that they feel welcomed and valued during their visits. The craftsmanship, particularly for engagement rings, is praised, with customers highlighting the care taken in customization and ring sizing.

However, some negative reviews point to issues with communication and pricing transparency. There are accounts of dissatisfaction regarding quoted prices for repairs, with some customers feeling that they were charged more than initially discussed. Additionally, a few customers have reported concerns about lost items and the subsequent handling of those situations.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

**Operating Hours:**
- Monday: 10:00 AM – 6:30 PM
- Tuesday: 10:00 AM – 6:30 PM
- Wednesday: 10:00 AM – 6:30 PM
- Thursday: 10:00 AM – 6:30 PM
- Friday: 10:00 AM – 6:30 PM
- Saturday: 10:00 AM – 6:30 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Best Review:
Angelica Esteves noted the reasonable prices and amazing service provided by the staff, highlighting a positive experience with both watch repair and ring purchases.

Worst Review:
Lourdes Laracuente shared concerns about being quoted $30 for a pendant repair but being charged $80 upon pickup, expressing frustration at the unexpected increase and the quality of the service.