Ray Jewelers, located at 1100 Clemens Center Parkway, Elmira, NY 14901, is a reputed jeweler serving the Chemung County area since 1937. Known for its exceptional customer service and extensive selection of fine jewelry, Ray Jewelers specializes in custom engagement ring creation. The knowledgeable staff, led by owner Mary Beth Conwell, is committed to guiding customers through the ring design process, ensuring a personalized experience tailored to their needs.

The store offers various services, including jewelry repair, custom design, and watch services, making it a one-stop shop for all jewelry needs. Customers frequently praise the friendly atmosphere and attention to detail, although there are some reviews that mention experiences of dissatisfaction, particularly regarding service issues.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Reviews indicate a generally welcoming response, with many customers commending the quality of the jewelry and the service. However, some negative feedback highlights concerns about communication and service encounters.

Best Review: Krissy noted the amazing selection of jewelry and the exceptional customer service provided by the team.

Worst Review: Elena expressed disappointment with the customer service after having a vintage ring resized, highlighting an issue with a missing diamond and dissatisfaction with the handling of the situation.

Operating Hours:
- Monday: Closed
- Tuesday - Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

Staff:
- Mary Beth Conwell

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.