Richard's Diamonds & Gems, located at 124 W Wisconsin Ave, Kaukauna, WI 54130, has been serving the Kaukauna community and the surrounding Fox Valley area for over 30 years. This jewelry store specializes in the creation of engagement rings, offering personalized service and a diverse selection of jewelry. Customers have praised the attentive staff, particularly highlighting the owner, Richard, for his exceptional customer service and expertise in jewelry repair, appraisals, and engraving.

Operating primarily on a limited schedule, the store currently welcomes customers during the following hours:

| Day | Hours |
|-------------|---------------|
| Tuesday | 10:00 AM - 2:00 PM |
| Wednesday | 10:00 AM - 2:00 PM |
| Thursday | 10:00 AM - 2:00 PM |

Despite its solid reputation, there are concerns regarding its operating hours, which some customers find inconvenient for those with typical work schedules. While the store has a 4.1 out of 5-star rating based on 14 reviews, it has also been noted that the business is currently permanently closed, leaving potential customers looking elsewhere for their jewelry needs.

Overall Sentiment from Online Customer Reviews:
The general response atmosphere reflects a mix of appreciation for the quality of jewelry and service provided by Richard's Diamonds & Gems, alongside disappointment about the limited operating hours and the closure of the store. Based on the reviews, the sentiment breakdown is as follows:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Best Review:
Donivan praised Richard's Diamonds & Gems as a great place with competitive pricing and exceptional service, emphasizing the outstanding experience customers can expect when seeking jewelry.

Worst Review:
Kathy expressed her frustration with the inconvenient hours of the store, particularly noting the weekend closures that hindered her ability to shop for wedding bands.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.