Richards Fine Jewelry & Design, located at 321 Randall Rd, South Elgin, IL, operates in Kane County. The jeweler specializes in custom engagement ring creation and offers a variety of services, including jewelry repair and redesign. Customers appreciate the personalized service provided by owner Jackie and her skilled team. The shop has garnered positive attention for its craftsmanship, with a strong emphasis on custom pieces that reflect individual desires.

With a total of 73 reviews analyzed, the overall sentiment from online customer reviews is as follows:

Overall Sentiment from Online Customer Reviews:
- Positive: 72%
- Neutral: 15%
- Negative: 13%

Positive reviews highlight the high-quality craftsmanship, friendly atmosphere, and the staff's attentiveness to customer needs. Many customers commend the ability to create custom designs and the overall value of the services provided.

However, some negative reviews point out experiences of rudeness and perceived elitism concerning jewelry purchases made elsewhere, which detracted from the overall customer experience for a few individuals.

Best Review:
In a review by Jen, the customer praised the jeweler for their exceptional service in combining broken jewelry into a stunning, unique piece, noting the shop's personalized and caring approach.

Worst Review:
Christina mentioned her disappointing encounter where she was refused service after disclosing her necklace's purchase from Costco, describing the owner's rudeness and lack of courtesy.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Tuesday: 10 AM - 3 PM
- Wednesday: 10 AM - 3 PM
- Thursday: 10 AM - 3 PM
- Friday: 10 AM - 3 PM
- Saturday: 10 AM - 3 PM
- Sunday: Closed
- Monday: Closed

**Staff:**
- Jackie (Owner)