Richmond Fine Jewelers, located at 7035 Grand Parkway South, Suite 80, Richmond, TX 77407, has garnered a mixed response from customers. With a total of 245 reviews reviewed for this analysis, sentiment towards their engagement ring creation and services is varied.

The jeweler specializes in high-quality engagement rings and a range of other fine jewelry. However, reviews suggest some inconsistency in product quality. Many customers praise the friendly staff and their helpful approach in assisting clients with custom jewelry designs. The business is known for its wedding sets, bridal jewelry, and jewelry repair services within Fort Bend County.

While primarily positive feedback underscores the customer service and friendly atmosphere, there are notable complaints regarding product quality and misleading advertising practices. Some customers experienced dissatisfaction with the durability of products, and claims of being sold inferior items were alarming to a few.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

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**Best Review:** A customer noted the knowledgeable staff and good selection of Swarovski crystal jewelry, highlighting a pleasant shopping experience at Richmond Fine Jewelers.

**Worst Review:** Another customer expressed frustration after purchasing a gold chain that turned out to be hollow, alleging deceptive sales tactics and poor customer service when seeking a refund.

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**Opening Hours:**
- Monday: Closed
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 11:00 AM - 5:00 PM

Staff members mentioned include the owners, but specific names were not provided in the feedback gathered.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.