River Edge Jewelers, located at 472 Kinderkamack Rd, River Edge, NJ 07661, is a well-regarded jewelry store specializing in engagement ring creation and custom jewelry services. The team, led by owners Abe and James, is known for their friendly demeanor and exceptional customer service. They prioritize making the ring-buying experience comfortable and personalized, providing education on diamonds and guiding clients through various options based on style and budget.
With a total of 254 reviews, the atmosphere at River Edge Jewelers generally reflects a positive sentiment. Customers applaud the collaborative approach taken by the staff and the unique custom designs they produce. However, a portion of reviews indicates issues with communication and customer service regarding order fulfillment, leading to an occasional frustration for some clients.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
**Highlight Reviews:**
Best Review: Sophia expressed her satisfaction with the custom design of her engagement ring, noting the staff's attentiveness and the final product's beauty.
Worst Review: Jonathan reported a negative experience, stating he pre-ordered a watch but never received it, feeling that communication from the store was non-existent.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Tuesday to Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday & Monday: Closed
**Staff Members:**
- Abe
- James
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 254
Store Phone Number: 2014837376