R.M. Johnson & Sons Jewelers, Salem, VA
R.M. Johnson & Sons Jewelers, located at 10 South College Ave, Salem, VA 24153, operates in Roanoke County and offers an exceptional array of jewelry services, specializing in custom engagement ring creation. Known for its personalized customer service, the staff provides one-on-one attention and expertise in designing unique pieces that reflect the individual style of each client. The family-owned establishment has been a staple in the community since 1978, and its warm, welcoming atmosphere consistently earns praise.
The jewelers on staff include Jane Johnson, the president, and her sons Zack and Mack, who specialize in custom designs and engraving. Customers appreciate the skilled craftsmanship, as well as the attention to detail and quality service provided throughout the engagement ring process. Reviews highlight positive experiences with the knowledgeable staff, alongside the fast turnaround times for repairs and custom work.
However, some negative feedback has been reported, particularly concerning customer service during busy times. Some reviews describe experiences where potential customers felt overlooked or received less attention due to the store's traffic at the moment.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
| Day | Opening Hours |
|-----------|------------------|
| Monday | 10:00 AM - 3:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |
Staff Members: Jane Johnson, Zack Johnson, Mack Johnson
Best Review: Judi M. noted that R.M. Johnson & Sons feels like a hidden treasure, emphasizing their caring approach and attention to detail, making her experience reminiscent of a bygone era of personalized service.
Worst Review: Corey M. expressed disappointment due to perceived poor customer service during a visit, stating that the staff seemed overwhelmed and unwelcoming, which led him to leave without assistance.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
