Rogers Jewelers in Big Rapids MI

Rogers Jewelers, located at 114 S Michigan Ave, Big Rapids, MI 49307, is a reputable jewelry store that specializes in engagement ring creation and provides exceptional customer service. With over 70 years in business, Rogers Jewelers is dedicated to crafting beautiful, custom engagement rings tailored to meet the desires of their customers. The store offers an extensive range of gold and silver jewelry, as well as onsite jewelry repairs typically completed within two weeks. Owners John and Susan Miedema, who bring significant expertise to the table, ensure that each client receives personalized attention and that all jewelry craftsmanship aligns with the highest standards.

Rogers Jewelers has garnered a reputation in Mecosta County for its friendly staff and high-quality service. Customers appreciate the knowledgeable assistance provided by the team, often describing the environment as welcoming and supportive. The store also promotes a strong sense of community involvement, further enhancing its local appeal.

Overall Sentiment from Online Customer Reviews:
Based on 309 reviews, sentiment regarding Rogers Jewelers is mixed but leans positively. Approximately 74% of customer sentiments are positive, indicating satisfaction with service and product quality. About 18% of reviews are neutral, and around 8% express negative experiences, primarily concerning customer service and turnaround times.

**Opening Hours**:
- Monday - Friday: 10 AM - 5 PM
- Saturday: 10 AM - 3 PM
- Sunday: Closed

**Staff Members Mentioned**:
- John Miedema
- Susan Miedema

Best Review:
Maggie highlighted the exceptional quality and customer service at Rogers Jewelers, noting a long-standing relationship of over 25 years and consistent satisfaction with their jewelry and custom engraving projects.

Worst Review:
Jo shared her disappointment regarding the communication about repair timelines, stating that her ring was sent offsite for repairs without her consent, leading to unmet expectations.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.