Roland's Jewelry, located at 70 High St, Medford, MA, is a reputable jeweler specializing in engagement ring creation and a variety of jewelry services. With over 40 years of experience in the industry, this family-owned business has established itself as a trusted destination for high-quality jewelry and exceptional customer service in Middlesex County.

The store offers a wide array of services including custom engagement ring design, jewelry repair, watch battery replacements, and more. Customers appreciate the knowledgeable staff, consistently highlighting their friendly demeanor and personalized service. The jeweler has garnered positive attention for the thoughtful design consultations that help clients create their dream engagement rings.

However, some reviews express dissatisfaction, particularly regarding communication during repair processes and occasional service inconsistencies. This feedback indicates that while the majority of customers enjoy a positive experience, a few have encountered hurdles that detracted from their overall satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 12%
Negative: 10%

Highlight Reviews:
Best Review: Meaghan commended the staff at Roland’s for their exceptional customer service when she had her engagement ring repaired quickly and at a reasonable cost, emphasizing their friendliness and efficiency.
Worst Review: Sylvia shared her frustration over rude treatment during her visit, feeling neglected while trying to sell jewelry, which left her disappointed with her experience at the store.

Operating Hours:
- Monday: Closed
- Tuesday: 10 AM - 4 PM
- Wednesday: 10 AM - 4 PM
- Thursday: 10 AM - 4 PM
- Friday: 10 AM - 4 PM
- Saturday: 10 AM - 3 PM
- Sunday: Closed

Staff Members:
- Roland R. (Owner)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.