Roy Jewelers Mansfield Center CT

Roy Jewelers, located at 119 Storrs Rd, Mansfield Center, CT 06250, is a reputable jewelry store with a focus on creating custom engagement rings. The current owner, Ryan, alongside his wife Alicia, has upheld a tradition of exceptional customer service since the store's founding in 1953. Specializing in contemporary designs, the jeweler often utilizes materials from vintage family heirlooms, making each piece unique. The friendly staff is noted for their willingness to accommodate customer requests and their knowledgeable service, particularly regarding custom jewelry creations.

The store has garnered a mix of feedback from patrons. Positive reviews highlight the excellent customer experience, with clients praising the quality of workmanship and the family-oriented atmosphere. Many customers appreciate how Ryan and Alicia treat their clients like family, creating a welcoming environment for selecting and customizing engagement rings.

However, some critiques have emerged surrounding the store's operating hours. A few customers reported difficulty in finding the store open during posted hours, which has led to minor frustrations among potential clients.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Highlight Reviews:
Best Review:
Josh commended the helpfulness of Ryan and Alicia, emphasizing the care they took in repairing his wife’s rings that held significant sentimental value. He noted their professionalism and the quality of service provided.

Worst Review:
Morgan mentioned challenges in finding the store open despite its advertised hours, suggesting potential inconveniences for customers trying to access the services.

Operating Hours:
- Tuesday: 10 AM – 5 PM
- Wednesday: 10 AM – 5 PM
- Thursday: 10 AM – 3 PM
- Friday: 10 AM – 5 PM
- Saturday: 10 AM – 2 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- Ryan
- Alicia

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.