Royal Jewelers Andover MA
Royal Jewelers is a premier jewelry store located in Andover, Massachusetts, specializing in the creation of exquisite engagement rings. The store, family-owned since 1948, prides itself on its warm and personalized approach to customer service, ensuring that each client feels valued. The knowledgeable staff, including owners Paula and Steven Leed, are dedicated to assisting customers through every step of the engagement ring selection process, from design to purchase.
With an extensive selection of designer jewelry and fine Swiss timepieces, Royal Jewelers is known for their exceptional craftsmanship and attention to detail. Clients have repeatedly praised the creators for their ability to transform unique desires into stunning engagement rings while providing a pleasant and engaging experience. The store does not operate on commission, allowing staff to focus solely on meeting customer needs without pressure.
The business receives a mix of sentiments from its customer reviews. Among the 118 reviews considered, many customers highlighted the remarkable service and expertise of the staff, while a few mentioned concerns regarding pricing and specific customer experiences.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
**Best Review:** Michael shared his appreciation for the staff's responsiveness and dedication, emphasizing that he felt well-supported during his search for a hard-to-find Tudor timepiece.
**Worst Review:** Doug expressed disappointment in the customer service concerning a watch battery replacement, feeling that the charges were excessive and the staff unhelpful.
Royal Jewelers
58 Main Street,
Andover, MA 01810
Phone: 978-475-3330
**Operating Hours:**
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Staff Members: Paula Leed, Steven Leed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
