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Royalty Jewelers, located at 8502 Old County Road 54, New Port Richey, FL 34653, is a family-owned jewelry business that specializes in creating exquisite engagement rings and providing a range of jewelry services. The store is known for its custom jewelry creations, including engagement rings, resizing, and professional repair services, highlighting personal care and commitment to quality craftsmanship.
The store operates in Pasco County and can be reached at (727) 372-7524. Operating hours are as follows:
| Day | Hours |
|-----------|---------------------|
| Monday | 9:30 AM - 6:00 PM |
| Tuesday | 9:30 AM - 6:00 PM |
| Wednesday | 9:30 AM - 6:00 PM |
| Thursday | 9:30 AM - 6:00 PM |
| Friday | 9:30 AM - 6:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
Customer feedback for Royalty Jewelers is quite mixed, with a total of 55 reviews reviewed for this text.
Overall Sentiment from Online Customer Reviews:
Positive: 54%
Neutral: 18%
Negative: 28%
Positive reviews highlight exceptional customer service, knowledgeable staff, and quality craftsmanship. Many customers appreciate the welcoming atmosphere and personalized service provided by the team's owners, Nick and Elena Katsouris, with several praising the store's ability to create beautiful, custom engagement rings.
On the other hand, negative reviews point to issues with customer service, poor workmanship on occasion, and unprofessional conduct during disputes. Some customers expressed dissatisfaction regarding the handling of repairs and communication with staff.
Best Review:
Gena Capanna commended the store for transforming an engagement and wedding ring into the perfect design, expressing gratitude for the care and commitment shown by the team.
Worst Review:
Marlene B. shared a troubling experience regarding the poor quality of her custom ring, noting a broken prong and rough edges upon collection, which led to a confrontation with the staff that left her feeling mistreated.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 63%
Total Customer Feedback Reviewed: 55
Store Phone Number: 7273727524
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