S & L Gem Company, San Bruno, CA

S & L Gem Co is a jewelry store located at 1150 El Camino Real, Ste 286, San Bruno, CA 94066, operating in San Mateo County. The store specializes in creating custom engagement rings alongside offering a wide selection of other fine jewelry and watches. Customers can expect personalized assistance from a dedicated team, including notable staff members like Andy and Lucy, who are known for their helpfulness and professionalism.

The store operates Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. Contact them at (650) 583-3158 for inquiries.

Overall Sentiment from Online Customer Reviews:
Analyzing 118 reviews, the overall sentiment reveals a mixed response from customers. Positive sentiment accounts for approximately 35%, neutral for 15%, and negative sentiment comprises about 50%. Customers have praised the quality of some items and the knowledge of the staff, while others have expressed frustration with customer service experiences and high-pressure sales tactics.

Best Review:
One customer highlighted the excellent selection and fast service for their engagement ring, noting that the owner was particularly accommodating by providing multiple options within their budget and delivering the ring set within 24 hours.

Worst Review:
A review revealed a deeply troubling experience where a customer claimed that the store staff pressured their elderly parent into making a substantial purchase, leading to a significant financial burden without clear communication of the terms.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff Members: Andy, Lucy