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Shams and the team at Treasures Jewelry in Chicago, IL, offer a dedicated service for creating custom engagement rings and high-quality jewelry pieces. Located at 150 W Roosevelt Rd, South Loop, they are renowned for their expertise in diamond selection and custom designs, ensuring a personalized experience for each customer. Reviewers consistently praise Shams for his knowledge and helpfulness, noting that the staff is attentive to customer needs and make the design process seamless.
With 46 reviews highlighting the quality of service and jewelry, the overall sentiment from online customer reviews is as follows:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Customers often commend the exceptional customer service, quick repairs, and the impressive quality of custom-made jewelry. However, there were a few concerns regarding misunderstandings around repair policies and product quality perceptions.
**Best Review:** A customer praised the jewelry store for its impeccable customer service and efficient custom design process for engagement rings, expressing gratitude for the attention to detail and quality, stating that the team at Treasures Jewelry created a perfect ring.
**Worst Review:** Another customer expressed disappointment with a product purchased, noting dissatisfaction with the battery replacement service and questioning the quality of the repairs, indicating a lack of follow-up from the staff.
Operating Hours:
- Monday to Saturday: 11:00 AM - 6:00 PM
- Sunday: Closed
Staff Members:
- Shams (Principal)
- Samir (Manager)
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 46
Store Phone Number: 7735858774
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