Sam Dial Jewelers, Custom Engagement Rings in Pullman , WA

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92.5% Score | Sam Dial Jewelers Pullman WA

Sam Dial Jewelers in Pullman, WA, is renowned for its exceptional engagement ring creation and personalized customer service within Whitman County. The establishment is a family-owned business led by Sam Dial, who has a deep commitment to customer satisfaction and remarkable craftsmanship.

With a collection of over 183 reviews, customers frequently highlight the store's excellent communication and dedicated staff, which includes Ann and Morgan. Patrons appreciate the wide array of services offered, from custom jewelry design to repair work. Many reviewers note that the team is attentive, helpful, and willing to work within budgets, ensuring that customers leave with a piece that perfectly embodies their vision.

However, a few negative reviews point to concerns regarding diamond certification and pricing. One customer mentioned feeling misled about the value of a diamond purchased, urging future buyers to ensure that the stones are GIA certified.

Operating hours at Sam Dial Jewelers are as follows:
- Monday to Friday: 10:00 am - 5:00 pm
- Saturday: 11:00 am - 4:00 pm
- Sunday: Closed

Store Address:
255 East Main Street, Ste. 101
Pullman, WA 99163
Phone: (509) 334-3425

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews leans heavily positive, with a satisfaction rate of about 85%. Positive remarks center on the high-quality service and attentive staff, while negative feedback, accounting for roughly 15%, typically addresses pricing concerns and specific experiences regarding diamond quality.

Best Review:
Kevin and Kristen highlighted the fantastic people and service at Sam Dial Jewelers, noting that the jewelry and prices exceeded their expectations.

Worst Review:
Hendva expressed disappointment after purchasing a ring, discovering that it was appraised for significantly less than the purchase price, suggesting a lack of transparency regarding the diamond's value.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff mentioned: Sam Dial, Ann, Morgan.

Positivity Score: 92.5%
Total Customer Feedback Reviewed: 183

Store Phone Number: 5093343425

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92.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.