Polacheck's Jewelers, Calabasas, CA

Polacheck's Jewelers located at 4719 Commons Way, Calabasas, CA 91302, is renowned for its exceptional engagement ring creation services. With a stellar reputation built over decades, the store offers a wide range of high-quality jewelry, luxury watches, and personalized services tailored to individual customer needs. The team includes knowledgeable staff members who provide expert guidance throughout the ring design process, ensuring clients feel valued and well-informed. Owner Brent Polachek and his dedicated associates are known for their approachability and commitment to customer satisfaction.

Customers have praised the store for its warm, welcoming atmosphere, where one can enjoy complimentary refreshments while browsing. However, there have been occasional complaints regarding service consistency and wait times, particularly in acquiring popular timepieces like Rolex watches, leading to mixed experiences for some clients.

Overall Sentiment from Online Customer Reviews:
Positive: 82%
Neutral: 10%
Negative: 8%

Best Review: Julia highlighted the exceptional customer service provided by staff and how the ordering process for her luxury watch was made easy, with attentive communication throughout.

Worst Review: John expressed disappointment with the lengthy wait for a Rolex Datejust, claiming that preferential treatment seemed to play a role in who received watches.

Operating Hours:
- Monday: 10:30 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 5:30 PM
- Sunday: 11:00 AM - 5:00 PM

Staff Members:
- Brent Polachek
- Robert
- Lisa
- Michael
- Queena
- Charlotte
- Aldo
- Dalton

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.