Sanders Diamond Jewelers, located at 3820-A Mountain Road, Pasadena, MD 21122, is a respected jewelry store in Anne Arundel County, offering a wide range of services, particularly in engagement ring creation. The store has garnered a reputation for its personalized service and commitment to quality; it has served the community for over 69 years, specializing in engagement rings, bridal sets, and custom jewelry designs. Customers can expect expertise from a knowledgeable staff, including the owner, who is actively involved in the business.

The shop's ambiance is noted for being friendly and welcoming, creating an inviting atmosphere for customers seeking to celebrate significant life moments. The store provides exceptional repair services and education on various jewelry options, ensuring that clients feel informed and comfortable during their purchase process.

However, feedback on the customer service experience has been mixed. While there are numerous positive reviews highlighting the great craftsmanship and friendly environment, some customers have reported dissatisfaction with staff responsiveness and occasionally feeling undervalued.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 15%
Negative: 25%

Best Review: Reilly D. expressed satisfaction with the custom necklace created from her grandmother's stone, highlighting the exceptional care and craftsmanship involved in the process. The staff's professionalism and prompt repair service were also praised.

Worst Review: Kristin C. experienced significant distress when her wedding band was misplaced during a routine cleaning, noting that the staff's handling of the situation was less than ideal, leading to an overall negative experience.

| Operating Hours |
|------------------------------|
| Tuesday - Friday: 10 am - 5 pm |
| Saturday: 10 am - 3 pm |
| Sunday - Monday: Closed |

Staff members: Larry Sanders (Owner)

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.