Saxon Jewelers and Gemologists, located at 47 Alpha Dr, Highland Heights, Ohio 44143, is renowned for its exceptional service in custom engagement ring creation, boasting a rich legacy since its establishment in 1979. With over 418 reviews highlighting their craftsmanship and customer satisfaction, Saxon Jewelers combines expert artistry with personalized service. Michael B. Saxon, a Graduate Gemologist from the Gemological Institute of America, leads the team with a commitment to turning unique visions into reality, particularly in engagement rings.

The store specializes in a range of services, including custom jewelry design, jewelry repair, appraisals, hand engraving, and more. Clients appreciate the attention to detail and the caring approach taken by the staff in making every project a success. Positive reviews emphasize the personalized service and the impressive quality of designs, often commenting on how Saxon achieves results that other jewelers deem impossible.

However, a few critiques note occasional challenges with appointment availability and wait times during peak seasons, though these concerns seem minor compared to the overall positive sentiment.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 3%
Negative: 2%

Best Review:
Leah lauded the jeweler for his exceptional attention to detail and the delightful experience in designing her engagement ring, showcasing high levels of craftsmanship and customer care.

Worst Review:
A reviewer noted some frustration with the appointment scheduling process, suggesting a more streamlined system could enhance the customer experience.

Hours of Operation:
Monday - Thursday: 9:30 am - 5:30 pm
Friday: 9:30 am - 4:30 pm
Weekends: By appointment only
Closed on Holidays

Staff: Michael B. Saxon

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.