Scarab Jewelers, located at 166 East Main Street in East Islip, NY, has been a cherished part of the local community for over 35 years. Specializing in engagement ring creation and jewelry repair, this family-owned shop is known for its personal touch—where the owners, John and Chris, are directly involved in the craftsmanship.
Customers often praise the welcoming atmosphere and the genuine effort made by the staff to understand their visions for custom pieces. Scarab Jewelers aims to provide quality craftsmanship alongside competitive pricing, making it a favored destination for everything from bespoke engagement rings to expert repairs. That being said, not all experiences have been smooth; a few reviews mention pricing concerns and customer service issues.
Customer Sentiment: Approximately 80% of customers express high satisfaction, with 10% noting neutral feelings and another 10% mentioning challenges in their experiences.
Opening Hours:
- Tuesday to Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed
- Monday: Closed
Best Review: Sarah highlighted the great service she received when repairing her favorite set of pearls, feeling confident and cared for throughout the process.
Worst Review: Sydnee described a frustrating experience involving a vintage bracelet, feeling disappointed by the handling and communication from the staff.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 17