Scott's Jewelry Shop is a well-regarded and personal jewelry store located at 880 North Grand Avenue, Waukesha, WI 53186, phone number 262-574-0880. With over 38 years of experience, owner Scott Mars specializes in custom engagement ring creation and is known for providing high-quality onsite gold jewelry repairs. Customers have highlighted Scott's ability to redesign and resize rings, as well as his expertise in providing detailed consultations and honest assessments for jewelry repairs. The atmosphere is welcoming and personal, promoting a one-on-one experience that many find valuable.

In terms of services, the shop offers a range of offerings, including ring repairs, necklace repairs, watch band adjustments, and custom designs, predominantly for gold pieces. The store operates in Waukesha County, ensuring local accessibility for jewelry needs.

Overall Sentiment from Online Customer Reviews:
Based on 94 online reviews, the overall sentiment is largely positive. Positive feedback accounts for approximately 85%, with customers praising the craftsmanship, personal service, and fair pricing. Neutral sentiment stands at around 10%, generally reflecting straightforward interactions without strong emotional feedback. Negative feedback comprises roughly 5%, with complaints centered mainly on specific customer service experiences.

Best Review:
A customer named Yolanda shared how much they loved visiting Scott's Jewelry Shop, highlighting Scott's friendliness and impeccable craftsmanship. They praised his straightforward answers and the successful modification he made to their ring, allowing it to be worn comfortably despite arthritic fingers.

Worst Review:
In a more negative light, a customer named Brian expressed dissatisfaction with Scott's refusal to undertake a custom job, feeling that his business was unoccupied during his visits. This experience left the customer perplexed regarding Scott's willingness to take on jobs, despite the shop being quiet.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-----------------------|
| Tuesday: 11:00 AM - 5:30 PM |
| Wednesday: 11:00 AM - 5:30 PM |
| Thursday: 11:00 AM - 5:30 PM |
| Friday: 11:00 AM - 5:30 PM |
| Saturday: 11:00 AM - 4:00 PM |
| Sunday: Closed |
| Monday: Closed |

Staff member: Scott Mars.