Shammas Jewelers is a well-regarded family-owned jewelry store located in Burke, Virginia. They have garnered a strong reputation for their expertise in creating custom engagement rings and provide a variety of services including in-house repairs, goldsmithing, and appraisals. With over 30 years of service, Shammas Jewelers prides itself on excellent customer service, ensuring that clients feel valued and attended to throughout their experience.

The store operates Tuesday through Saturday from 10:00 AM to 5:00 PM and is closed on Sundays and Mondays. Customers appreciate the friendly atmosphere and the comprehensive knowledge exhibited by the staff, particularly mentioning owner Farid Shammas and manager Christine. The staff is known for their personalized service and willingness to help customers find the perfect piece, whether it's a custom engagement ring or repairs for existing jewelry.

Overall Sentiment from Online Customer Reviews:
The reviews reflect a predominantly positive sentiment, with approximately 87% expressing satisfaction, around 6% neutral, and 7% negative remarks about service delays and customer interactions.

Best Review:
A customer highlighted the exceptional customer service they received while creating a custom engagement ring. The attentive staff, including Christine and Farid, took the time to ensure every detail was perfect, which left a lasting impression.

Worst Review:
Another customer shared dissatisfaction regarding a long wait for repairs and noted a lack of communication during the process, expressing frustration at having to repeatedly inquire about the status of their items.

Business Information:
**Address**: 9552 Old Keene Mill Rd, Burke, VA 22015
**Phone Number**: (703) 455-3099

**Opening Hours**:
| Day | Hours |
|-----------|---------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff Members:
- Farid Shammas
- Christine (Manager)

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.