Sherrill's Jewelry, located at 12 Park Square, Granite Falls, NC 28630, is a well-respected jewelry store specializing in engagement ring creation and custom jewelry services. The store operates in Caldwell County and is known for its commitment to personalized service and quality craftsmanship. Customers appreciate the family-oriented atmosphere created by the staff, including owner Steve Sherrill, who is noted for his extensive jewelry knowledge and customer-centric approach.
The store’s customer reviews reveal a mixed sentiment. Positive feedback highlights excellent customer service, fair pricing, and the ability to create beautiful custom engagement rings tailored to individual preferences. Many customers commend the friendly atmosphere and exceptional care provided by the staff. However, there are also some negative reviews that point to issues with communication and customer satisfaction, particularly regarding specific transactions.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Hours of operation:
- Monday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
Staff members mentioned: Steve Sherrill
Best Review: A customer praised Steve and Olivia for their outstanding service and extensive jewelry expertise, stating that the value for quality is unparalleled in the area.
Worst Review: One customer expressed disappointment over a purchase, feeling that they were misled during the transaction and advising others to avoid the store.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 60