Van Cleef & Arpels, located at The Mall at Short Hills, 1200 Morris Turnpike, Suite 230, Short Hills, NJ 07078, provides an exquisite experience in fine jewelry, particularly known for its engagement ring creation. The boutique features a luxurious selection of high jewelry, engagement rings, and watches. With a reputation for exceptional craftsmanship, the store offers various services, including engraving and adjustments.

Operating hours are as follows:
- Monday - Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Phone: +1 973-379-1800

The store is situated in Essex County and is recognized for its personalized service, with many customers praising the attentiveness and expertise of the staff. Positive sentiments highlight the professionalism and courteousness of the sales assistants, with several reviews commending specific staff members for their outstanding service in guiding customers through the selection process of engagement rings.

Conversely, some reviews reflect negative experiences regarding customer service, with a few clients mentioning feeling unwelcome or facing delays in service, which can detract from the overall shopping experience.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review:
A customer expressed appreciation for the knowledgeable staff, specifically mentioning the excellent service received while selecting a piece, contributing to a memorable experience.

Worst Review:
Another customer shared dissatisfaction with a salesclerk, describing the interaction as disappointing due to unhelpfulness when seeking to view an ornament that was out of stock.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.