Sierra Jewelry Company, located at 801 Main St, Susanville, CA 96130, operates in Lassen County and offers a variety of services with a strong emphasis on engagement ring creation and customer service. The phone number to reach them is (530) 257-2578. With a wealth of experience, the dedicated staff, including the owner, focuses on providing personalized service, ensuring all customers feel valued and attended to during their jewelry selection process.
The store has garnered a total of 55 reviews, reflecting a mix of sentiments. Customers praise the team for their friendly service and helpful attitude, emphasizing their satisfaction with the store’s engagement ring selection and custom design capabilities. However, there are occasional mentions of dissatisfaction, primarily concerning customer service experiences and communication issues during transactions.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Best Review: A customer noted the attentive service received while selecting an engagement ring, emphasizing how the staff worked to accommodate their budget and preferences, expressing overall satisfaction with their experience at Sierra Jewelry Company.
Worst Review: Another customer shared a negative experience regarding service, claiming unprofessional behavior during an inquiry that left them feeling disrespected, highlighting a lapse in communication from the store.
Operating Hours:
- Monday: 11:00 AM - 5:00 PM
- Tuesday: 11:00 AM - 5:00 PM
- Wednesday: 11:00 AM - 5:00 PM
- Thursday: 11:00 AM - 5:00 PM
- Friday: 11:00 AM - 5:00 PM
- Saturday: 11:00 AM - 4:00 PM
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 55
Store Phone Number: 5302572578