West St Paul Silver & Gold Exchange, located at 34 Moreland Ave E, West Saint Paul, MN 55118, operates in Ramsey County and is known for its upfront pricing and friendly service in the jewelry sector. With a focus on custom engagement ring creations, the store offers a variety of services including buying scrap silver and gold jewelry, and bullion, ensuring that customers receive a fair percentage of melt value for their items. The staff is praised for their attentive and knowledgeable service, particularly highlighting the expertise of Lori Erickson, who has received multiple commendations for her helpfulness and communication skills.
However, it's important to note that reviews indicate the business is now **permanently closed**, which some customers voiced concerns about, impacting their ability to access services. Of the seven reviews reviewed, there is a mix of positive sentiments regarding the service quality, while some responses reflect disappointment over the shop's closure.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 0%
Negative: 30%
Best Review:
Chad expressed appreciation for the offer he received for his gold, highlighting the treatment he received from the staff as a pleasant surprise.
Worst Review:
Lisa mentioned that she found the service to be great, yet she was disappointed when learning the store was closed when she attempted to visit.
Opening Hours:
- Monday: Closed
- Tuesday: 12:00 PM - 5:00 PM
- Wednesday: 12:00 PM - 5:00 PM
- Thursday: 12:00 PM - 5:00 PM
- Friday: 12:00 PM - 5:00 PM
- Saturday: Closed
- Sunday: Closed
Staff:
- Lori Erickson
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 7
Store Phone Number: 6514558200