Smith Jewelers, Franklin VA

Smith Jewelers, located at 105 E 2nd Ave, Franklin, VA 23851, is a renowned local jeweler specializing in engagement ring creation and exceptional jewelry services. This family-owned business has been serving the Franklin area since 1958, focusing on crafting unique engagements rings tailored to customers' specifications. Known for their custom designs, the skilled team, led by Billy Smith, is dedicated to providing personalized service and expert advice throughout the ring creation process. The staff is well-versed in their craft, ensuring that every piece of jewelry meets high-quality standards. They also offer jewelry repair and design services, continually aiming for customer satisfaction.

Operating hours are as follows:
- Monday: Closed
- Tuesday to Friday: 10:00 AM - 5:00 PM
- Saturday and Sunday: Closed
Phone: (757) 562-3175

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 95%
Neutral sentiment: 3%
Negative sentiment: 2%

Customers frequently commend the personalized attention they receive, with many highlighting the effectiveness of the staff in handling customizations and repairs. However, certain critiques arise regarding the store’s limited hours, which can be inconvenient for some.

Best Review: Jennifer expressed delight in the promptness of service, noting that her ring repair was completed in under 15 minutes while she was able to shop for a new bracelet simultaneously.

Worst Review: Alan mentioned being put off by a firearms policy in the store, questioning other operational decisions based on that experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday: Closed
- Tuesday - Friday: 10:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed

Staff:
- Billy Smith
- Terry Smith
- Robin Livesay-Howard
- Denise Dooley
- Carol Carr