Zales Jewelers - Great Lakes Mall Mentor OH

Zales Jewelers, located at 7850 Mentor Ave, Ste 774, Mentor, OH 44060, operates in Lake County. This store has been recognized for providing excellent services related to engagement ring creation. Known as "America's diamond store," Zales Jewelers offers a vast selection of high-quality jewelry, custom design services, and on-site repairs. Customers frequently compliment the knowledgeable and friendly staff who excel in assisting clients to find the perfect engagement rings and other jewelry pieces without being pushy.

However, there have been some negative experiences reported, particularly regarding customer service wait times, where certain customers felt overlooked during their visits.

Overall sentiment from online customer reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Highlight Reviews:
Best Review: A customer praised the store for its wonderful staff, noting that they were attentive and made them feel valued during the jewelry selection process.
Worst Review: One individual expressed disappointment due to being ignored for an extended period while waiting for assistance, resulting in a missed purchase opportunity.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned:
- No specific staff names were provided.