Steffen's Jewelry, conveniently located at 217 W Washington St, Rensselaer, IN, has been a cherished local jeweler for over 62 years. Known for their expertise in engagement ring creation, the store provides a range of services, including jewelry and watch repair, engraving, and custom designs. As a family-owned business, they pride themselves on offering a personalized touch that keeps customers coming back.
The warm-hearted team at Steffen's Jewelry has cultivated a loyal customer base, with many clients expressing appreciation for the friendly and attentive service provided by owners Roger, his wife, and their daughter. The community-oriented atmosphere makes each visit feel special, contributing to the jewelry store's enduring reputation. Even with the overwhelmingly positive reviews, a few customers have reported issues, mainly related to communication or service speed.
Customer Sentiment: Approximately 80% of customers express high satisfaction, while about 10% have neutral feelings and 10% have encountered challenges.
Opening Hours:
- Monday to Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
Best Review: Ashlea praised Steffen's Jewelry for their exceptional service and thoughtful approach, noting how they've been a reliable source for jewelry needs over the years.
Worst Review: Louise expressed disappointment about delayed service regarding a return and felt her concerns could have been better addressed.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 17