Stenstrom Jewelry, located at 40 N Union St, Mora, MN 55051, has been a cornerstone of the community since 1881, offering a comprehensive selection of jewelry services, particularly in the creation of stunning engagement rings. With a family-owned atmosphere, the shop prides itself on providing personalized service, making each customer feel valued.

Customers praise the warm and friendly staff, highlighting their willingness to assist and offer knowledge about custom pieces and repairs. The store's range includes unique engagement rings and the opportunity to design custom jewelry according to individual preferences.

However, there have been notable criticisms regarding customer service experiences, with some reviewers expressing dissatisfaction over interactions related to merchandise inquiries and perceived accusatory behavior from staff. Despite the mixed reviews, the overall sentiment reflects a dedicated effort to maintain quality service.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review: A customer appreciated the commitment of the staff to assist them even at closing time, enhancing their overall experience significantly while purchasing jewelry.

Worst Review: Another customer recounted a distressing experience where they felt wrongfully accused of stealing despite having proof of purchase, which left them unhappy with the store’s service.

Operating Hours:
- Monday to Friday: 9 AM - 5 PM
- Saturday: 9 AM - 2 PM
- Sunday: Closed

Staff members: Delayne/Debi Stenstrom (owner)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.