Steptoe's Jewelry, located at 100 Shelby St, Carthage, TX 75633, operates under the ownership of Billy Steptoe and has been a fixture in the region since 1945. Known for its engagement ring creation services, this local jeweler also offers jewelry repair and customization, catering to the needs of customers in Panola County.

Despite the long-standing reputation, customer reviews reflect a mixed sentiment with a total of 13 reviews analyzed. Some highlight the friendly service and fast turnaround times for repairs, while others raise concerns about quality and communication issues during engagement ring creations.

Overall Sentiment from Online Customer Reviews:
- Positive: 38%
- Neutral: 23%
- Negative: 39%

**Best Review:** Levi commends the shop for its friendly service and quick turnaround on ring resizing, revealing a welcoming atmosphere fostered by Mr. Steptoe.

**Worst Review:** Tiffany expresses significant dissatisfaction, stating that her grandmother's ring was mishandled during resizing, resulting in a poor-quality end product.

Operating Hours:
- Monday: 9 AM - 5 PM
- Tuesday: 9 AM - 5 PM
- Wednesday: 9 AM - 5 PM
- Thursday: Closed
- Friday: 9 AM - 5 PM
- Saturday: Closed
- Sunday: Closed

Staff members mentioned include:
- Billy Steptoe (Owner)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*