Swierenga Jewelers is a prominent jewelry store located at 9369 Cherry Valley Ave SE, Caledonia, MI 49316. With a strong history since 1949, they specialize in creating exquisite engagement rings and offer a range of services including custom design, jewelry repair, gold buying, and cleaning and inspection. The dedicated staff, under the leadership of Tom, is known for delivering exceptional customer service without high-pressure sales tactics, ensuring clients feel valued and respected during their shopping experience. The store is family-owned and has garnered a loyal clientele across Kent County.
The overall sentiment from online customer reviews averages around 84% positive, with customers frequently praising the store's warm atmosphere, knowledgeable staff, and high-quality jewelry. There is a 10% neutral sentiment and a 6% negative sentiment regarding inconsistencies in customer experiences.
**Opening Hours:**
- Monday: 9 AM – 6 PM
- Tuesday: 9 AM – 6 PM
- Wednesday: 9 AM – 6 PM
- Thursday: 9 AM – 6 PM
- Friday: 9 AM – 6 PM
- Saturday: 9 AM – 2 PM
- Sunday: Closed
**Staff Members:**
- Tom
Best Review:
A customer noted their experience purchasing an engagement ring and was thrilled with the service received from Tom and his team, emphasizing the helpfulness and extensive inventory available for selection.
Worst Review:
One review highlighted a negative encounter where a customer felt their rings were mishandled during a repair, leading to frustration and dissatisfaction with the service and response.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 89%
Total Customer Feedback Reviewed: 61