Sturm Brothers' Custom Design & Fine Jewelry, located at 111 E Broadway Ave, Excelsior Springs, MO 64024, operates in Clay County and specializes in custom jewelry, particularly engagement ring creation. The store is known for its friendly and professional staff, including brothers Jordan and Joseph Sturm, who enhance the experience by offering personalized consultations to help clients design their unique pieces. Customers often praise the craftsmanship and quality of the jewelry, as well as the attentive service that accompanies the creation process.
With a total of 57 reviews, the online sentiment reflects a predominantly positive atmosphere centered around excellent customer service and high-quality work.
Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 5%
Negative: 0%
Highlighted reviews reveal a deep satisfaction with custom pieces made and effective repairs, reinforcing the jeweler's commitment to customer care. Conversely, very few negative experiences were identified, focusing on isolated instances of communication errors.
Best Review:
Daphne highlighted the exceptional quality and customer care she experiences at Sturm Brothers, specifically noting the successful creation of custom jewelry pieces for special occasions.
Worst Review:
KLLR-B pointed out a challenging interaction regarding a request for a left-handed watch, expressing disappointment in the communication during the conversation.
Operating hours:
- Monday: Closed
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 7 PM
- Saturday: 10 AM - 3 PM
- Sunday: Closed
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 97.5%
Total Customer Feedback Reviewed: 57
Store Phone Number: 8168485005