Sutton's Jewelry, located at 213 S Main St, Ottawa, KS 66067, specializes in high-quality jewelry creation and repair services, with a particular focus on custom engagement rings. The store has been a part of the Ottawa community since 1969 and is known for its dedicated customer service and craftsmanship. With a strong emphasis on personal service, staff members are described as knowledgeable and friendly, dedicated to guiding customers through the ring selection and creation process.

The shop is owned by Phil Sutton, who has been in the jewelry business since 1980, working alongside his wife, Cathy. They offer a variety of services including custom jewelry design, jewelry repair, and watch repairs, ensuring a comprehensive suite of options for all jewelry needs.

The store has garnered a total of 48 reviews across various platforms, reflecting a generally positive sentiment from customers.

Overall Sentiment from Online Customer Reviews:
91% Positive
7% Neutral
2% Negative

Customers frequently commend the exceptional service, mentioning that the staff takes the time to ensure customers leave satisfied. Some clients have highlighted their skills in creating custom pieces, describing the process as both enjoyable and rewarding. However, a small number of reviews express dissatisfaction regarding pricing and perceived value.

Best Review:
Derek praised the staff's personal approach, noting the service made his purchasing experience special and unique.

Worst Review:
Marcus mentioned feeling dissatisfied with an offer received for gold they brought in, feeling it was unfair compared to other stores.

Operating Hours:
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: Closed
- Sunday: Closed
- Monday: Closed

Staff members: Phil Sutton, Cathy Sutton.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.