Tates Gallery, located at 1 Maple St, New Boston, NH 03070, is a distinguished jewelry store specializing in the creation of custom engagement rings and wedding bands. With 28 years of experience, owner James T. Cook leads a family-operated team dedicated to providing exceptional craftsmanship and personalized service. The gallery features an impressive selection of GIA-certified diamonds, colored gemstones, and exquisite custom jewelry, developed using advanced Computer Assisted Design (CAD) techniques along with traditional hand fabrication.

Customer sentiment towards Tates Gallery is overwhelmingly positive, with customers frequently emphasizing the warm, friendly atmosphere and the unmatched customer service. Reviews highlight the quality of the custom jewelry and the meticulous craftsmanship that James and his family bring to each piece. However, a few reviews indicate concerns with follow-up on pricing inquiries for specific requests, reflecting occasional lapses in communication.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

**Operating Hours**:
- Tuesday to Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 3:00 PM
- Closed on Sunday and Monday

**Staff Members**: James T. Cook, Sarah Cook

Best Review:
Mary praised Tates Gallery as a favorite local business for its warm and friendly service, meticulous repair work, and stunning handcrafted jewelry.

Worst Review:
G B. mentioned a less favorable experience regarding customer service after inquiring about mixed metal wedding bands, feeling dissatisfied with the follow-up communication.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.