Thom Duma Fine Jewelers, Warren, OH

Thom Duma Fine Jewelers, located at 115 West Market St., Warren, Ohio 44481, is a well-respected jeweler in Trumbull County, recognized for its exceptional engagement ring creation and personalized service. They have a robust collection of beautiful engagement rings, along with a wide variety of fine jewelry, watches, and custom options. The store prides itself on its in-house master goldsmith and GIA-trained staff, ensuring that every customer receives a high level of care and attention.

Customer reviews indicate a high level of satisfaction with the personalized service received during the ring selection process, particularly from staff members Melanie and Jeff. Many customers appreciate the friendly atmosphere and the expertise offered by the team, highlighting how the staff goes above and beyond to assist clients in finding the perfect piece.

However, some reviewers have noted experiences of feeling rushed or receiving inconsistent service, particularly regarding repairs or specific product requests, which suggests room for improvement in these areas.

Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%

Highlight Reviews:
Best Review: Steve commended the jeweler for efficiently helping him find a unique pendant for his wife, noting the quick delivery and excellent service provided by Melanie.

Worst Review: Nick expressed dissatisfaction with the treatment he received during his visit, feeling out of place and receiving pushback when addressing concerns about his watch's polish.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Tuesday to Saturday: 10:00 AM - 5:00 PM
- Sunday & Monday: Closed

Staff Members Mentioned:
- Thom Duma
- Melanie
- Jeff