Thacker Jewelry, located at 6120 82nd Street, Lubbock, TX 79424, is a highly regarded jeweler in Lubbock County, specializing in creating exquisite engagement rings and offering a wide range of services including jewelry repairing, custom designs, and cleaning. With a strong reputation in the community, Thacker Jewelry has been serving customers since 1979 and has garnered positive feedback for its customer service.

The store is known for its attentive staff, including the owners and seasoned professionals, who provide personalized assistance in finding or designing the perfect engagement ring. Many customers highlight the warm and welcoming atmosphere of the store, appreciating how staff members, such as Amanda and Jerrod, go above and beyond to ensure satisfaction.

However, some reviews indicate concerns regarding pricing inconsistencies and communication issues. A few customers expressed disappointment with the service they received during repair processes and with unexpected costs that were not clearly communicated.

Overall sentiment from online customer reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Highlight Reviews:
Best Review: A customer praised Thacker Jewelry for its unrivaled customer service and quality, stating that the team created a beautiful custom engagement ring that delighted their fiancé. They emphasized the confidence felt in the service provided and the exceptional craftsmanship. (Molly F.)

Worst Review: One reviewer pointed out a frustrating experience regarding an engraving service where they encountered inconsistent pricing and organization, leading to a lack of confidence in the handling of their rings. (Kimberly N.)

**Operating Hours:**
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members include Amanda and Jerrod.