The Diamond and Gold Jewelers, located at 125 E Maumee Ave, Napoleon, OH 43545, is renowned for its exceptional services in jewelry creation and repair, particularly in providing custom engagement rings. With a team of skilled professionals, including master craftsmen with over 50 years of combined experience, this jeweler stands out in Henry County for its commitment to quality and customer satisfaction.

Customers have praised the store for its personalized service, pointing out that the staff takes the time to understand their needs, often going above and beyond to create stunning, one-of-a-kind pieces. The gem selection is extensive, offering a variety of loose diamonds and gemstones that cater to diverse tastes. Positive feedback highlights how the team effectively communicates throughout the process, ensuring the final product is exactly what the clients envisioned.

However, there have also been mentions of negative experiences, including issues with customer service and communication, particularly during busy periods. These concerns underscore the variability in customer service experiences, which may affect overall satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlight Reviews:
Best Review: Susan praised the unique selection and the kindness of the staff, noting Eva's exceptional work in creating a perfect engagement ring tailored to her style.
Worst Review: A customer named Tez expressed frustration with poor communication and a negative experience, stating that they would never return due to their experience.

Operating Hours:
- Monday: 10 AM - 5 PM
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 3 PM
- Sunday: Closed

Staff members noted include Eva and Jascha Chiaverini.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.