The Diamond Shop Inc., located at 700 Main Street, Lewiston, ID 83501, is a highly regarded jeweler specializing in engagement rings. Known for their exceptional service and extensive product selection, the shop is family-owned and operates in its fourth generation, reflecting a long-standing commitment to quality and customer satisfaction.

Customers appreciate the knowledgeable and friendly staff, including Mike and Daniel, who are noted for providing personalized assistance in creating custom engagement rings. The store has garnered significant positive feedback for its dedication to customer care, with many reviewers highlighting the staff's willingness to address individual needs and preferences.

While the majority of reviews are overwhelmingly positive, some customers have reported isolated communication issues with younger staff members, which were swiftly resolved by management, demonstrating the store's commitment to service recovery and maintaining high standards.

Overall Sentiment from Online Customer Reviews:
Approximately 95% of reviews reflect a positive sentiment regarding the service and quality of products, with 5% being neutral or negative.

| Hours |
|---------------------|
| Monday: Closed |
| Tuesday - Saturday: 9:30 AM - 5:00 PM |
| Sunday: Closed |

Staff members mentioned include Mike Haines and Daniel Haines.

Best Review:
Elizabeth commended The Diamond Shop for their outstanding quality and exceptional service, referring to them as her go-to for jewelry, clothing, and gifts.

Worst Review:
Sandra expressed frustration over a miscommunication with a young employee regarding service but praised Daniel for professionally resolving her concerns, highlighting the overall quality and care of the store.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.