The Gallery of Diamonds, located at 1610 15th Ave, Longview, WA 98632, is a full-service custom jewelry design center specializing in engagement ring creation. With over 120 years of combined jewelry experience among the staff, they offer personalized service to help customers realize their custom jewelry ideas. Reviewers mentioned an extensive selection of diamond earrings and a notable collection of Seiko and Citizen watches. The store is known for its friendly and knowledgeable service, with particular praise for Bob's assistance in helping clients select the perfect pieces.

However, the store has received mixed reviews, particularly concerning repair services. Some customers reported negative experiences, citing issues with damaged jewelry after repairs and lack of accountability from staff. This juxtaposition highlights a disparity in customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 44%
Neutral: 11%
Negative: 44%

Positive reviews highlight the quality and charm of the jewelry, along with the helpfulness of the staff. Conversely, negative reviews focus on repair issues and customer dissatisfaction regarding service outcomes.

Best Review: Becky praised the staff for their friendly demeanor and excellent service, reflecting positively on the overall customer experience and jewelry quality at The Gallery of Diamonds.

Worst Review: Rae expressed frustration over the damage done to her ring during a repair, emphasizing the poor quality of work and lack of resolution, indicating a significant gap in service expectations.

Hours of Operation:
- Monday: 9:30 AM - 6:00 PM
- Tuesday: 9:30 AM - 6:00 PM
- Wednesday: 9:30 AM - 6:00 PM
- Thursday: 9:30 AM - 6:00 PM
- Friday: 9:30 AM - 6:00 PM
- Saturday: 9:30 AM - 5:00 PM
- Sunday: Closed

Staff members mentioned include Bob.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.