The Gem Gallery, located at 402 E Main St, Bozeman, MT 59715, is renowned for crafting exquisite custom engagement rings and a wide array of jewelry specializing in Montana Yogo Sapphires and GIA certified diamonds. Established in 1994 by Don Baide, this premier jewelry store focuses on delivering one-of-a-kind designs with the help of their talented in-house team of goldsmiths and designers. Customers can enjoy personalized service throughout the engagement ring creation process, ensuring their visions are realized. The store is known for its commitment to quality and craftsmanship, contributing to its reputation as a trusted jeweler in Gallatin County.

The operating hours are as follows:
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 5:30 PM
- Monday and Sunday: Closed

Customer sentiment can be characterized through the analysis of 185 reviews. Positive comments highlight the attentive and knowledgeable staff, with many praising the custom design process and beautiful selection of gemstones. However, there are some critiques regarding pricing and past experiences that were less than satisfactory.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Highlight Reviews:
Best Review: A customer expressed deep satisfaction with the custom engagement ring process, noting the exceptional communication and helpfulness of the staff throughout their journey.
Worst Review: A reviewer shared frustration over an unsatisfactory experience related to miscommunication concerning pricing for resizing a ring, leading to disappointment.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Don Baide (Owner)