The Gold & Diamond Exchange, located at 8 West Road, Ellington, CT, is renowned for its exceptional engagement ring creation services. With a reputation as Connecticut's one-stop jewelry shop, it offers an array of services, including custom jewelry designs, a selection of natural and lab-grown diamonds, and repair services. Customers frequently commend the knowledgeable staff, with many highlighting the owner's dedication to providing personalized service. The store operates in Tolland County and has garnered a total of 116 reviews online, reflecting a mix of experiences.

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**Overall Sentiment from Online Customer Reviews:**
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Customers have expressed high satisfaction with the quality of jewelry and the attentive service, often indicating that they felt valued and well-cared for during their visits. On the other hand, some reviews noted instances of dissatisfaction with specific service elements, citing issues with pricing or customer service in rare cases.

**Best Review:** Amanda highlighted the outstanding customer service and quality of engagement ring customization, indicating the friendly and skilled staff made her future jewelry purchases a certainty.

**Worst Review:** Melissa shared a concerning experience regarding her gemstone setting, stating that she was unhappy with the service and felt overcharged.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| **Opening Hours** |
|-------------------|
| Tuesday: 10:00 AM - 5:30 PM |
| Wednesday: 10:00 AM - 5:30 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 5:30 PM |
| Saturday: 10:00 AM - 4:00 PM |
| Sunday: Closed |
| Monday: Closed |

**Staff Members:**
- Ray (Owner)