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The Jewelry Mechanic, located in Oconomowoc, WI, is a family-owned jewelry store specializing in custom engagement ring design and meticulous repair services. Known for their artistic craftsmanship, owners Mike and Jo Goralski have built a reputation for creating unique, one-of-a-kind pieces that are tailored to personal stories and styles. They focus on imagination and skilled artistry, transforming customer ideas into stunning pieces of jewelry. The store also offers appraisal services, ensuring every piece holds its value.
The shop's address is W359N5930 Brown St, Oconomowoc, WI 53066, and they can be reached at (262) 560-0600. Their operating hours are Wednesday to Friday from 10 AM to 4 PM, and Saturday from 9:30 AM to 3 PM, with closures on Sunday and Monday.
Reviews from customers total 61, presenting a mixed landscape of feedback. Positive comments highlight the exceptional craftsmanship and personalized service, often noting the owners' dedication to their craft and community involvement. Many customers specifically praise the careful attention given to engagement ring creations and the welcoming atmosphere of the store.
However, some negative reviews mentioned instances of perceived unprofessionalism and unsatisfactory customer service. Concerns were raised about communication and handling expectations, particularly regarding repair and resizing services.
Overall Sentiment from Online Customer Reviews:
Positive 72%
Neutral 15%
Negative 13%
Best Review:
A customer named Larry detailed how Mike’s craftsmanship transformed his ideas into a beautifully crafted engagement ring, exceeding expectations with the outcome and friendly service.
Worst Review:
Lindsay expressed frustration over unsatisfactory customer service, specifically highlighting a negative interaction with a staff member which overshadowed the quality of work received.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Hours of Operation:**
| Day | Hours |
|-----------|-------------------|
| Wednesday | 10:00 AM - 4:00 PM |
| Thursday | 10:00 AM - 4:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | 9:30 AM - 3:00 PM |
| Sunday | Closed |
| Monday | Closed |
**Staff Members:**
- Mike Goralski
- Jo Goralski
Positivity Score: 79.5%
Total Customer Feedback Reviewed: 61
Store Phone Number: 2625600600
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