Thomas Jewelers, located at 405 Beaver St, Sewickley, PA, offers a wide range of jewelry services, with a strong emphasis on custom engagement ring creation. Established in 1984 and family-owned, the store is well-regarded for its expertise in antique, vintage, and estate jewelry. The experienced staff, including owner Kenneth Thomas and in-house goldsmith Brian Scott Smith, pride themselves on their craftsmanship and customer service.
The store has gathered a considerable number of reviews, totaling 186. Positive experiences often highlight the high quality of their unique jewelry offerings, professional and friendly service, and the shop's dedication to customer satisfaction. Customers frequently mention the knowledge and assistance provided by the staff in crafting custom engagement rings, making the process enjoyable and tailored.
However, there are some negative reviews that address issues with communication and wait times for repairs, suggesting that some patrons felt undervalued during their service experiences.
Overall Sentiment from Online Customer Reviews:
The overall sentiment derived from online customer reviews is approximately 75% positive, 15% neutral, and 10% negative.
Best Review:
Hebah expressed that Thomas Jewelers has the best customer service, highlighting their quick watch battery replacements and convenience of service.
Worst Review:
Maralee raised concerns about feeling disrespected during her visit, specifically relating to the treatment received when discussing her ring's repair.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday: 9:30 AM - 5:00 PM
- Tuesday: 9:30 AM - 5:00 PM
- Wednesday: 9:30 AM - 5:00 PM
- Thursday: 9:30 AM - 5:00 PM
- Friday: 9:30 AM - 5:00 PM
- Saturday: 9:30 AM - 5:00 PM
- Sunday: Closed
Staff:
- Kenneth Thomas, Owner
- Brian Scott Smith, Goldsmith
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 186
Store Phone Number: 4127413866