Top Fine Jewelry, located at 465 Troy-Schenectady Rd, Latham, NY 12110, is renowned for its exceptional engagement ring creation services, guided by the expertise of owners John and Lucy. With a focus on quality craftsmanship and personalized service, they offer a wide range of jewelry options including custom designs and repairs. The jeweler maintains a strong commitment to customer satisfaction, reflected in its high ratings across various platforms.

Operating in Albany County, this family-owned business emphasizes a friendly atmosphere and customer trust. They are known for providing fair pricing and quality repairs, often praised for their efficiency and transparency in services. Positive reviews highlight the top-notch customer service, diligent craftsmanship, and a personal touch that makes each client feel valued. Conversely, a few negative reviews address isolated customer service issues, although these instances appear to be rare in their overall feedback.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

The business has a number of positive reviews, with a total of 10 reviews noted across platforms.

Best Review:
Theresa commended the excellent quality and value offered by Top Fine Jewelry, particularly praising the couple's delightful demeanor and focus on customer service that has kept her returning for 30 years.

Worst Review:
A customer named Joal expressed confusion over a negative personal encounter at the store, asserting it was uncharacteristic of the friendly service typically experienced at Top Fine Jewelry.

**Operating Hours:**
- Monday: 10:30 AM - 3:00 PM
- Tuesday: 10:30 AM - 3:00 PM
- Wednesday: 10:30 AM - 3:00 PM
- Thursday: 10:30 AM - 5:00 PM
- Friday: 10:30 AM - 3:00 PM
- Saturday: 10:30 AM - 2:00 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.