Twin City Jewelers, located at 36 Clifton Ave, Lakewood, NJ, operates in Ocean County and provides a range of jewelry services with a specialty in engagement ring creation. Customers have praised the owner, Tom, and his staff for their expertise, professionalism, and personalized service, making the process of selecting an engagement ring a memorable experience. The store is known for its on-site jewelry repairs and custom designs, allowing clients to collaborate closely with skilled jewelers.

Despite the positive feedback about exceptional customer service, some negative reviews highlight issues with delays and perceived indifference during busy times. While many customers express satisfaction with the quality and selection, a few have reported feelings of being overlooked or disrespected, particularly during peak hours.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

The store has accumulated a total of 103 reviews, showcasing a mix of sentiments from a diverse clientele.

Best Review:
Gloria highlighted Tom as an outstanding jeweler, emphasizing his honest and caring approach while appreciating the quality of custom work done on-site.

Worst Review:
Terri shared a frustrating experience regarding poor customer service and excessive wait times, leading her to feel neglected during her visit.

Operating Hours:
- Monday: 9:30 AM - 5:30 PM
- Tuesday: 9:30 AM - 5:30 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 9:30 AM - 5:30 PM
- Friday: 9:30 AM - 5:30 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff Members:
- Tom (Owner)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.