Twins Jewelry Factory, located at 1900 W University Dr suite #2, Edinburg, TX 78539, is recognized for its jewelry creation and repair services, particularly specializing in engagement ring design. The store is a popular destination within Hidalgo County, offering a range of services including custom engagements rings, jewelry repairs, and watch services.
The business operates with the following hours:
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 11:00 AM – 7:00 PM
- Sunday Closed
With a total of 32 reviews considered, customer feedback presents a mixed sentiment.
Overall Sentiment from Online Customer Reviews:
- Positive: 40%
- Neutral: 16%
- Negative: 44%
Positive reviews often highlight the affordability and quality of the gold jewelry, with customers appreciating the low prices and unique designs. For example, one customer praised the great prices on gold jewelry and expressed satisfaction with their purchase.
Conversely, negative reviews frequently address issues with customer service, long wait times, and dissatisfaction with repairs. A customer criticized the store for poor service and overcharging for repairs, feeling that they didn't receive value for their money.
Best Review:
Chad noted that Twins Jewelry Factory offered great low prices on gold jewelry, emphasizing that it was the best costume jewelry he found in the entire region.
Worst Review:
Sandra expressed her frustration, stating that she experienced unprofessional service and stated that her jewelry repairs were late and not done to her expectations.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 48%
Total Customer Feedback Reviewed: 32
Store Phone Number: 9563183440