United Precious Metal Refining, located at 2781 Town Line Rd, Alden, NY, is a prominent player in the precious metals refining industry. They specialize in providing master alloys, de-oxidized sterling silver, solder, and wire products, catering primarily to the jewelry sector. Known for their commitment to quality and exceptional customer service, the team at United PMR is dedicated to helping clients navigate the refining process with ease.

The Alden community appreciates the expertise of the staff, who are often described as friendly and knowledgeable. Customers note that United PMR is particularly diligent in ensuring that each refining experience is seamless, with many expressing gratitude for the individualized attention offered throughout the engagement ring creation process. While the reviews are largely favorable, a few criticisms do arise, particularly regarding communication and service consistency.

Customer Sentiment: Approximately 80% of customers express high satisfaction, while 10% have neutral feelings and another 10% have experienced issues.

Opening Hours:

Monday to Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

Best Review: Matthew praised the excellent service and the kind staff, expressing that his experience was both enjoyable and rewarding.

Worst Review: Kristina, with over 20 years in the industry, voiced strong dissatisfaction, claiming her treatment was the worst she had ever encountered at a refinery and vowing to share her negative experience with peers.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.