Van Guilder's Goldsmith, located at 4999 France Ave S, Suite 160, Edina, MN 55410, is a well-regarded jewelry store specializing in custom engagement ring creation and a variety of other jewelry services. Founded in 1984, this family-operated shop combines a personal touch with expertise in jewelry design, repair, and appraisals. Customers praise the friendly and knowledgeable staff, including owner Lisa, who is a graduate of the Gemological Institute of America, and master goldsmith John, well-versed in custom designs and repairs.
In reviewing 38 pieces of feedback from various platforms, the overall sentiment indicates a generally favorable response from clients. Many highlight the attentive service and quality of craftsmanship, achieving a Positive sentiment score of 80%. However, there are noted concerns as well, particularly regarding specific incidents where customers felt dissatisfied with the handling of their jewelry repairs, resulting in a Negative sentiment score of 15%. The remaining 5% reflects Neutral comments.
Hours of Operation:
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
- Monday: Closed
Staff Members:
- Lisa (Owner/GIA Gemologist)
- John (Master Goldsmith)
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 5%
Negative: 15%
Best Review:
A customer commended the store for their outstanding selection and service when creating a custom engagement ring, expressing high satisfaction with the attentive and familial atmosphere.
Worst Review:
One customer reported a significant issue regarding the resizing of their ring when they noticed a missing sapphire. They described their experience as frustrating and felt the store did not handle the situation as expected.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 38
Store Phone Number: 9529206907