Village Goldsmith in Estes Park, Colorado, is a renowned jeweler specializing in custom engagement ring creation since 1976. Located at 235 W Elkhorn Ave, this well-regarded establishment offers a personal touch in jewelry design, ensuring that each piece reflects the uniqueness of its wearers. With a strong focus on customer involvement, the skilled team, led by experienced goldsmiths Karen Jirsa and Ron Monroe, collaborates closely with clients to bring their visions to life, creating one-of-a-kind, high-quality rings from recycled precious metals.
Customers have praised the shop for its warm and inviting atmosphere, highlighting the knowledgeable staff who provide exceptional service. Many reviews commend the personalized experience and the beautiful craftsmanship of the jewelry. However, some feedback suggests occasional communication issues, with a few customers expressing frustration when attempts to contact the shop went unanswered.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
**Customer Reviews Summary**:
Positive sentiment predominates, with many appreciating the unique designs and friendly service. A few neutral comments reflect general satisfaction without strong opinions, while a smaller portion of reviews indicate dissatisfaction with communication.
**Best Review**: Jessie praised Village Goldsmith for the amazing staff who assisted in designing her engagement/wedding rings, showcasing their knowledge and personalized service, resulting in a piece that exceeded her expectations.
**Worst Review**: Darine expressed frustration over poor communication, describing a series of unsuccessful attempts to reach the owner regarding a design request, ultimately leading to her decision to seek a different jeweler.
| Opening Hours |
|-------------------|
| Monday to Friday: 10:00 AM – 5:00 PM |
| Saturday: 10:00 AM – 5:00 PM |
| Sunday: 11:00 AM – 5:00 PM |
Staff members mentioned: Karen Jirsa, Ron Monroe.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 35