Vivid Diamonds & Design, located at 27205 Wolf Road, Bay Village, OH 44140, operates as a family-owned jewelry store since 1978. Known for its excellence in custom engagement ring creation, the store combines artistry and dedication to provide an exceptional experience. The staff, led by brothers Leonard J. Strnad and Jeffrey J. Strnad, is well-regarded for its friendly, knowledgeable service and personalized approach to jewelry design. Customers often praise the store for its zero-pressure sales tactics and remarkable craftsmanship.

The store offers a range of services including custom jewelry design and jewelry repair, reinforcing its commitment to quality and customer satisfaction.

The customer feedback presents a positive atmosphere with a general sentiment score of 88% positive, 10% neutral, and 2% negative.

Here’s a brief overview of the store's hours:

| Day | Hours |
|-----------|------------------|
| Wednesday | 10 am – 6 pm |
| Thursday | 10 am – 6 pm |
| Friday | 10 am – 5 pm |
| Saturday | 10 am – 5 pm |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 10 am – 6 pm |

Staff members include Leonard J. Strnad and Jeffrey J. Strnad.

Best Review: A customer named Natalia highlighted the attention to detail and personal touch in crafting a custom engagement ring, particularly praising the vibrant Montana sapphire.

Worst Review: A customer named Pat expressed dissatisfaction with the repair service, stating that a prong on their engagement ring broke shortly after repair, leading them to reconsider returning to the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.